My responsibility was to develop new functionalities for the customer portal for Daycohost, one of the largest data centers in Venezuela. My tasks were views creation, backend development and integration between web services.
My Experience as a Semi-senior Consultant at Consultores UCAB
In the heart of Venezuela, Daycohost stands as one of the country’s largest data centers, a critical piece of infrastructure for countless businesses. However, their customer portal, the primary interface for their clients, was lagging behind the times. It was a monolithic system, difficult to maintain and even harder to use. This is where Consultores UCAB, the consulting arm of the Andrés Bello Catholic University, stepped in, and I was fortunate enough to be part of the team tasked with modernizing this crucial platform.
As a Software Developer, I was brought on to help develop new functionalities for the customer portal. The project was a massive undertaking, involving a complete overhaul of the existing system. Our goal was to create a modern, user-friendly portal that would not only meet the current needs of Daycohost’s clients but also be scalable enough to support their future growth.
The Challenge of Integration
The biggest challenge we faced was the integration with Daycohost’s existing enterprise systems. These were legacy systems, built on older technologies, and they were not designed to communicate with modern web applications. We had to find a way to bridge this gap, to create a seamless flow of information between the new portal and the old systems.
This required a deep understanding of both the old and new technologies. We had to reverse-engineer the legacy systems to understand how they worked, and then we had to design and build a new backend that could communicate with them. It was a complex puzzle, but we were determined to solve it.
A Modern Solution
We decided to build the new customer portal using a modern tech stack. The backend was built with NestJS, a progressive Node.js framework that allowed us to create a scalable and maintainable application. For the frontend, we used React, a popular JavaScript library for building user interfaces.
My role in the project was to develop several key functionalities of the portal. I was responsible for creating the home view, which provided users with a dashboard of their services and usage. I also developed the contact management system, which allowed users to manage their contact information and permissions. Additionally, I built the ticket creation and reporting system, which enabled users to submit support tickets and track their status.
One of my proudest achievements on this project was the development of the backend services for the customer portal. I designed and built a set of APIs that allowed the frontend to communicate with the backend and the legacy systems. This was a critical piece of the puzzle, and it was essential for the success of the project.
A Resounding Success
The new customer portal was a resounding success. It was a huge improvement over the old system, and it was met with positive feedback from both Daycohost and their clients. The portal was now more user-friendly, more efficient, and more scalable. It was a modern solution for a modern data center.
The project had a significant impact on Daycohost’s business. The new portal streamlined their operations, reduced their support costs, and improved their customer satisfaction. It was a win-win for everyone involved.
Lessons Learned
My experience at Consultores UCAB was invaluable. I learned a great deal about software development, project management, and teamwork. I had the opportunity to work with a talented team of developers, and I learned the importance of collaboration and communication in a complex project.
I am proud of the work I did at Consultores UCAB, and I am grateful for the opportunity to have been a part of such a challenging and rewarding project. It was a formative experience in my career, and it helped shape me into the developer I am today.